Cancellation Policy
We get it, life happens and sometimes that means you can no longer make the trip.
You can read about our policy in these situations below, or download it here!
Liability Release
A boring but necessary reminder of your responsibilities when it comes to dive travel!
PADI Liability Form
Maira and most MHT staff are certified under PADI, so any time we do any dive activities we include the PADI release and medical forms!
You can see the forms here.
Booking Policy
By attending a MAR Hosted Trip, you agree to our Community Policy.
If you are interested in booking one of our available trips, let us know by emailing info@marhostedtrips.com.
We will send you a trip invoice with all the details, as well as a request for a deposit to hold your spot. You have 48 hours to pay the deposit, after that we will release the space back for sale.
Trip Payments
Trip fees are broken into installments. Depending on the trip fee, you may have 2-4 installments due at set increments before the trip. Most trips require 3 payments:
- Deposit
Typically $500, the deposit is due within 48 hours of you expressing interest in a trip, and officially registers you for the trip. Deposits hold your space on a specific trip, they are non-transferable and non-refundable. - 1st Installment
Usually due 6-12 months before your trip. Overdue balances will be considered a cancellation, and trigger our cancellation policy. Payment structures may vary depending on the type of trip. - Final Payment
Final payments are due 3 months before the trip. Overdue balances will be considered a cancellation, and trigger our cancellation policy. - Supplemental invoices are sent in the last months before a trip with any extra add-ons.
*This is the general payment policy for MHT, larger trips and Liveaboards may require more installments to reduce the risk of last-minute cancellations, or to align with the policies of the liveaboard.
Cancellation Policy
Part of the process of securing your spot on a trip, you will agree to our cancellation policy. The MAR Hosted Trips cancellation policy is as follows:
All Payments are non-refundable
All payments made to MAR Hosted Trips are non-refundable. In select cases, deposits and additional payments may be applied as a credit to another MAR Hosted trip in the event of a cancellation, under parameters below.
Not only do our trips take a lot of time, effort, and planning, but they are popular! Most of our trips sell out right away, so we take trip slots rather seriously.
If you need to cancel for any reason, the following fee structure applies. Remaining funds paid can be applied to another MAR Hosted Trip, after the space on the trip is filled.
For Liveaboards and trips more than $3,000 USD, these additional considerations apply…
- Between 180 days and 269 days
- a cancellation fee of 10% of the full trip price will apply
- a cancellation fee of 10% of the full trip price will apply
- Between 91 days and 179 days
- a cancellation fee of 25% of the full trip price will apply
- a cancellation fee of 25% of the full trip price will apply
- Between 61 and 90 days
- a cancellation fee of 50% applies
- a cancellation fee of 50% applies
- Between 31 and 60 days
- a cancellation fee of 75% applies
- a cancellation fee of 75% applies
- Less than 30 days before the trip start date
- the full trip fee will apply
- the full trip fee will apply
We hope you agree and understand that these terms are fair and allow us to keep offering unforgettable dive experiences for all!
Frequently Asked Questions
Can I request a unique payment schedule that fits my needs?
YES! – We set the minimum payment schedule, but are happy to adapt to your needs. Just email billing@marhostedtrips.com.
I have a question about my invoice, who do I talk to?
Clarence is our money man! You can reach him with any questions at billing@marhostedtrips.com.
Why isn’t my single occupancy upgrade transferrable?
Once these upgrades are booked, the operators/hotels do not allow us to downgrade for the new customer filling the spot. If the new customer agrees to pay the upgrade, we will let you know and transfer those funds.
I already paid a deposit on the trip I cancelled, why do I have to pay a new one for the next trip?
We request a payment immediately to make sure you are invested in the new trip.
I paid with my credit/debit card. Why am I losing the credit/debit card transaction fees?
Our invoice provider charges a transaction fee when customers pay with a credit/debit card. Mar Hosted Trips LLC assumes those charges when the initial payments are made, but will not carry those forward to future trips. Zelle payments avoid these transaction fees.
Why do I have a payment 12+ months before the trip’s start date? The policy states the first installment is “generally scheduled 6-12 months before the trip’s start date.”
This is driven by the cost of the trip. We try to keep installments at 1.5K or less. If a trip is announced 2 years in advance and costs more than 5K, we may request an installment at the 15 month mark. Let us know if you prefer to make larger payments and have fewer installments and we can consider making adjustments to your payment schedule.
What is a supplemental invoice?
A supplemental invoice covers extra or optional items such as rental gear or Nitrox. The operator may request we pay for these items a month or so before the trip. We wait until we get closer to the trip before charging these items so we can provide an accurate roster to the operator.
What do you mean by “a price increase?”
We may book a trip 2 years in advance and the operator may not be able to give us the exact price per person for that calendar year. If/when there’s a slight price increase we add this to the customer’s supplemental invoice.
Why can’t I pay via Wise?
We are working with Wise to resolve an issue with incoming payments. If/when it is resolved we will start accepting Wise payments again.
How much deposit will I need to pay before applying my transferrable funds?
The deposit amount will be between 100-500 USD. The exact amount will depend on the trip type, cost, when the reservation is made and how much in transferable funds you have to apply towards the trip.
What are the “trip types” offered by Mar Hosted Trips LLC?
Liveaboard, Landbased and Mixed. If you sign up for a Mixed trip, where there is a combination of both landbased and liveaboard diving, the liveaboard portion of the Booking and Cancellation policy will apply.
What is the expected currency?
USD. Please ensure we receive the amount requested after any fees. If we receive less than the requested amount, we will notify you. The missing portion will be added to your subsequent payments.
What is the difference between deposits and installments?
The deposit is the initial payment and officially holds your spot. Your installments will be scheduled incrementally throughout the year so your trip is paid off 3 to 6 months before the trip’s start date.
Wow, this Booking and Cancellation Policy makes me nervous. Are you guys mean?
Clarence can be. 🙂 Just kidding! We are flexible and understanding. Communication is important. If you need more time to make a payment, just let us know. If we email or message you, please reply timely.
When can I apply my funds paid from my cancelled trip to a future trip?
Once the spot is filled your eligible funds become available for a future trip.
Why are my funds not immediately available when I cancel?
We pay our operators on a payment schedule similar to the one you have with us. This means many of the funds paid could be with the operator before you cancel. Once you cancel we work to find a replacement. In most cases, we are successful at finding a replacement, however, in rare instances, we may not be able to find a replacement. In these instances we are not able to provide a credit for funds already paid out.